Oops! It Looks Like Your Device is Offline
Oops! It Looks Like Your Device is Offline
Oops! It Looks Like Your Device is Offline
Let’s get you back online with a few simple steps.
How to Reconnect Your Device
Step-by-Step Instructions:
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Make sure you have the latest version of the CATCH Power Configurator app on your phone.
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Open the app, tap Connect to Device, and choose your device’s serial number.
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Go to the Main Menu and select Wi-Fi Setup.
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Find your home Wi-Fi name, enter your password, and tap Save.
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Wait a moment while your device reconnects to the network.
How Wi-Fi Works and What Weakens Signal
Wi-Fi uses radio waves to transmit data, but obstacles like walls, floors, and furniture can weaken the signal. Dense materials (brick, concrete, or metal) and large items, especially near the router, block or absorb the signal. Electronic devices like microwaves can also cause interference. For the best performance, keep your router in a central, open location.
Tips for Better Wi-Fi Performance
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Place your router in a central location to reduce interference.
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Avoid obstacles like thick walls or large appliances near your router.
Still Having Trouble?
If your device is still struggling to connect, consider investing in a Wi-Fi extender. This can help strengthen the signal and improve coverage, especially in areas where the connection is weak.
Read more about Wi-Fi extenders here
Why Is My Device Offline?
Your device may occasionally go offline due to various reasons, including issues with your Wi-Fi network or external factors. Below are the most common causes:
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Wi-Fi Signal Strength is Too Low
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Devices require a stable and strong Wi-Fi connection to stay online. If the signal strength falls below -67 dBm, the connection may drop intermittently or completely.
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This can happen if:
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The device is too far from the Wi-Fi router.
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There are physical obstructions like walls, floors, or large appliances blocking the signal.
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There is interference from other devices like microwaves, cordless phones, or neighboring Wi-Fi networks.
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Changes to Your Network Settings
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If you've recently updated or changed your network settings, the device may no longer recognize your Wi-Fi. Common examples include:
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A new router: The device needs to be reconnected to the new network.
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Password changes: Updating your Wi-Fi password requires reconnecting your device.
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SSID name change: If you’ve renamed your Wi-Fi network, the device will no longer find the previous connection.
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