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 Homeowner Frequently Asked Questions

Welcome to our Frequently Asked Questions page!  CATCH Power aim to provide you with clarity and a better understanding of how our solution can benefit you. We have compiled a list of frequently asked questions and their answers. This section aims to address common concerns and provide you with all the information you need to make an informed decision.

 

We get it, our products can be quite technical so, if you still have any questions after going through our FAQ section, please don't hesitate to reach out to our friendly team.

 

We are here to assist you every step of the way. You can reach us on (0257) 5700 5717 or admin@catchpower.com.au

Green CATCH

Frequently Asked Questions about Green CATCH. How Does it work? Is it compatible with my existing system? and so much more! 

CATCH Solar Relay

Frequently Asked Questions about CATCH Solar Relay. Understanding which product suits you best. What's the difference between Green CATCH and CATCH Solar Relay. What loads can it offset. Click to find out more. 

Installer Focused Questions

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 Installer Frequently Asked Questions

Welcome to our Frequently Asked Questions page!  CATCH Power aim to provide you with clarity and a better understanding of how our solution can benefit you and your customers.  Here you can find everything from our Tech docs to troubleshooting your queries.

 

Still having trouble getting the answer or support you need? We offer in depth technical assistance for all our installers. We have trained Electricians that can talk you through your first install if necessary

 

We are here to assist you every step of the way. You can reach us on (0257) 5700 5717 or admin@catchpower.com.au

Green CATCH

Frequently Asked Questions about Green CATCH. How Does it work? Is it compatible with my existing system? and so much more! 

CATCH Solar Relay

Frequently Asked Questions about CATCH Solar Relay. Understanding which product suits you best. What's the difference between Green CATCH and CATCH Solar Relay. What loads can it offset. Click to find out more. 

Homeowner - Green CATCH

How Does Green CATCH work?

Green CATCH is a hot water diverter, it is installed in your meter box by a licensed electrician. The device includes a current transformer that detects when energy is leaving your property and with it's sophisticated algorithms can deliver precise amounts of energy to the hot water tank.

Why Do I need Green CATCH? What is the difference between a Timer and a Green CATCH

Without intervention your electric hot water system will stay on a Control Load or Off Peak tariff. This is traditionally heated from 11pm-3am. It is a common misconception that your hot water system will automatically be covered with your solar but this is not the case. 

The traditional way to change this was to installer a timer. Timers just shift the time your hot water tank heats and will turn on at full capacity between say 11am -2pm. They do not have the ability to detect how much available solar you have at the time. This means that if your system only has 1 kW of surplus solar and your hot water systems turns on with a 3.6 kW element you will be importing the remaining 2.6kW's from the grid at peak electricity prices. This can end up costing you more than if you left your tank on a standard control load/ off peak tariff. 


With Green CATCH, if your solar system has 500w's of surplus solar, then it will send just 500w's of energy to the hot water system. This makes it our most efficient method of heating hot water. Green CATCH also has the ability to hard wire the Control Load/Off Peak circuit directly into the device it allows for any boosting to be done on the cheaper tariff. *Some state exclusions do apply*  

 

What happens if there is not enough solar to heat my hot water?

Under our Learning Solar Only * Light Solid* Green CATCH is constantly looking for thermostatic cut off, If cut off temperature has not been met, then Green CATCH will allow for Off Peak to come in that night and take your tank to cut off temperature that night. If there is no Off Peak available this heating will occur between 11pm-3am. 

What if my Off Peak comes on during the day?

Green CATCH is smart enough to know that it can do the job throughout the day, then it will block out the Off Peak signal and continue to divert throughout sunlight hours.

What is the difference between Green CATCH and the CATCH Solar Relay

Green CATCH is a hot water diverter, it can send precise amounts of energy to the hot water system. It is limited to resistive loads (Underfloor Heating, some heat banks and Standard Electric Hot) Green CATCH has a dual input which means that you can hard wire Off Peak/Control Load into the unit for any boosting that may be needed. 

CATCH Solar Relay is a smart switch. It has the ability to control both conductive and resistive loads (some exclusions still apply) We do not divert but turn on and off, at the fully rated output.
i.e. a 3.6 kW Element will run at 3.6 kW's. The CATCH Solar Relay also works as the energy meter for a range of inverter brands making it an easy addition to any solar system. The CATCH Solar Relay is connected to the internet and has a monitoring platform. You can find out more about the CATCH Solar Relay here

How Does Green CATCH work?

Green CATCH is a hot water diverter, it is installed in your meter box by a licensed electrician. The device includes a current transformer that detects when energy is leaving your property and with it's sophisticated algorithms can deliver precise amounts of energy to the hot water tank.

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Get in Touch

Still need help, please reach out. 
(02) 5700 5717
admin@catchpower.com.au

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